Expedited Services LLC ("Expedited Services," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit expeditedservicesllc.biz (the "Site"), request a quote, schedule a service, or otherwise interact with us. By using the Site or our services, you agree to the practices described in this Policy.
01 Information We Collect
We collect the following categories of information:
Information You Provide Directly
- Name
- Phone number
- Email address
- Service address (origin and destination for moves; installation address for TV mounting)
- Service details (TV size and wall type, move size, move date, special requirements, etc.)
- Payment information (collected and processed by our payment processor — see Section 5)
- Any messages, notes, or photos you submit through our quote form, email, SMS, or phone
Information Collected Automatically
- Device and browser information (browser type, operating system, screen size)
- IP address and approximate location
- Pages visited, time on site, and referring URLs
- Cookies and similar tracking technologies (see Section 7)
Information From Third Parties
- Lead and referral data from advertising platforms (e.g., Google, Meta) when you submit a form via one of our ads
- Reviews and ratings you publicly post about our services
02 How We Use Your Information
We use your information to:
- Provide quotes, schedule appointments, and deliver moving and TV mounting services
- Communicate with you about your quote, booking, dispatch, arrival times, and follow-up
- Send SMS service updates and reminders (see Section 4)
- Process payments and deposits
- Respond to questions, complaints, and support requests
- Improve our website, services, and customer experience
- Send occasional service-related updates (e.g., schedule changes, post-service review requests)
- Comply with legal obligations and enforce our terms
We do not sell your personal information.
03 Legal Basis for Processing
Where required by law, we process your information based on (a) your consent, (b) the need to perform a contract with you (such as a service booking), (c) our legitimate business interests in operating and improving our services, or (d) compliance with legal obligations.
04 SMS Messaging and Mobile Opt-In
When you submit a quote request, schedule a service, or otherwise provide your phone number through our website with affirmative consent, you may receive SMS text messages from Expedited Services LLC related to your inquiry, quote, appointment, dispatch, and service follow-up.
Message frequency varies based on your service activity. Message and data rates may apply depending on your wireless carrier plan. Reply HELP for help. Reply STOP at any time to opt out of further messages. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information collected through SMS opt-in is used solely for the purpose of providing service-related communications to you and is never sold, rented, traded, or shared with third parties for their own marketing.
05 Third-Party Service Providers
We share information with trusted service providers who help us operate our business. These providers are contractually limited to using your information only to perform services on our behalf:
- Cloudflare — website hosting and security
- Square — payment processing and deposits
- Twilio — SMS messaging delivery
- Calendly — appointment scheduling
- Zapier — internal workflow automation
- Google Workspace — email and document storage
- Google Analytics / Meta Pixel — website analytics and advertising attribution (see Section 7)
These providers may process your information in accordance with their own privacy policies. We do not authorize them to use your information for their own marketing.
06 Other Sharing of Information
We may share your information:
- With your consent, including when you direct us to share it
- For legal reasons, such as to comply with a subpoena, court order, or applicable law
- To protect rights and safety, including to investigate fraud or enforce our terms
- In connection with a business transfer, such as a merger, acquisition, or sale of assets, in which case we will require the recipient to honor this Policy
We do not sell, rent, or trade your personal information to third parties for their own marketing or promotional purposes.
07 Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to remember your preferences, analyze traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
We may use third-party analytics and advertising tools (such as Google Analytics and Meta Pixel) that collect anonymized usage data. These tools may use cookies to recognize returning visitors and measure ad performance.
08 Data Security
We use commercially reasonable technical and administrative safeguards to protect your information, including encrypted transmission (HTTPS/TLS), access controls, and secure third-party processors. No system is perfectly secure; we cannot guarantee absolute security.
09 Data Retention
We retain your information for as long as needed to:
- Provide the services you requested
- Comply with our legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
When information is no longer needed, we delete or de-identify it.
10 Your Rights
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications (including SMS — reply STOP)
- Withdraw consent for processing
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us using the information in Section 13.
11 Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.
12 Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated via the Site or directly to you when appropriate.
13 Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: