These Terms and Conditions (the "Terms") govern your use of expeditedservicesllc.biz (the "Site") and any moving, TV mounting, hauling, junk removal, or related services (the "Services") provided by Expedited Services LLC, a Georgia limited liability company ("Expedited Services," "we," "us," or "our"). By submitting a quote request, booking a Service, paying a deposit, or otherwise engaging us, you ("Customer" or "you") agree to these Terms. If you do not agree, do not book or use the Services.
01 Definitions
- "Booking" means a confirmed reservation for Services on a specified date and time.
- "Crew" means the personnel dispatched to perform the Services, including employees, subcontractors, and authorized agents of Expedited Services.
- "Customer-Supplied Equipment" means any TV mount, bracket, hardware, packing material, or other item provided by Customer for use during the Services.
- "Goods" means any items transported, handled, mounted, or installed during the Services.
- "Service Address" means the origin, destination, or installation location where the Services are performed.
- "Service Date" means the date and time scheduled for performance of the Services.
02 Booking Process
Quote Request
Customer initiates a Booking by completing the quote form on the Site, calling us, or speaking with our voice assistant. Customer must provide accurate information regarding the Services requested, including (as applicable) TV size and quantity, wall type, mount preference, move type, origin and destination addresses, access conditions (stairs, elevator), assembly requirements, and any special considerations.
Estimate
For TV Mounting Services, the Site generates an itemized estimate based on Customer's selections. For Moving Services, an estimated starting price is shown and a final quote is provided after we review job details. All estimates are non-binding until a Booking is confirmed. The final price may be adjusted if conditions on-site differ materially from those described by Customer (see Section 3).
Scheduling
Customer selects an available date and time through our online scheduling system or by coordinating with our team. A Booking is confirmed only upon (a) Customer's selection of a Service Date and (b) successful payment of the required deposit (where applicable).
Confirmation
Upon confirmation, Customer will receive a confirmation message by email and/or SMS summarizing the Service Date, location, scope, and amounts due. Customer is responsible for reviewing the confirmation promptly and notifying us of any errors or omissions before the Service Date.
On-Site Performance
Crew will arrive at the Service Address on the Service Date within the agreed-upon arrival window. Customer or an authorized adult representative (18 years or older) must be present at the Service Address throughout the performance of the Services to provide access, direction, and approval.
03 Pricing & Estimates
Pricing is based on the Services selected, applicable surcharges (such as wall-type surcharges for non-drywall installations, stair surcharges for upper floors, and travel fees beyond our standard service area), and any add-ons selected by Customer.
Adjustments. The final price may differ from the estimate if any of the following occur:
- The actual Services performed differ in scope from those described at Booking (e.g., additional TVs, additional rooms, additional items, or services added on the Service Date);
- Site conditions differ materially from those described by Customer (e.g., undisclosed stairs, longer carry distance, restricted access, or undisclosed wall type);
- Customer requests additional work, materials, or add-ons during performance.
Where additional charges may apply, the Crew will notify Customer of the revised price before performing the additional work. Customer's authorization to proceed (verbal or written) constitutes acceptance of the revised price.
Taxes
Prices do not include any taxes that may be required by law. Where applicable, sales or use tax will be added to the final invoice.
04 Payment, Deposits & Balance
Deposit
For TV Mounting Services and certain Moving Services, a non-refundable deposit equal to fifty percent (50%) of the estimated total is due at the time of Booking. The deposit secures Customer's selected Service Date and is applied toward the total cost of the Services.
Balance
The remaining balance is due upon completion of the Services. Customer authorizes Expedited Services to invoice the balance to the payment method on file unless an alternative payment method is arranged in advance.
Accepted Payment Methods
We accept payment by major credit and debit cards, Apple Pay, Google Pay, and other methods supported by our payment processor (Square, Inc.). Cash payments may be accepted at our discretion. We do not accept personal checks except by prior written arrangement.
Payment Processing
All electronic payments are processed by Square, Inc. By submitting payment information, Customer agrees to Square's terms of service in addition to these Terms. Expedited Services does not store full credit card numbers on its systems.
Late Payment
Balances unpaid more than seven (7) days after the Service Date may be subject to a late fee of one and one-half percent (1.5%) per month or the maximum amount permitted by Georgia law, whichever is less. Customer is responsible for all reasonable costs of collection, including attorneys' fees, on past-due amounts.
Chargebacks
Customer agrees to contact Expedited Services to resolve any billing dispute before initiating a chargeback or payment dispute with the card issuer. Chargebacks initiated without a good-faith attempt to resolve the dispute directly with us may result in collection action.
05 Cancellation & Rescheduling
By Customer
- More than 48 hours before the Service Date: Customer may cancel or reschedule at no cost. Any deposit paid is fully refundable, or may be applied to a new Service Date.
- Between 24 and 48 hours before the Service Date: Customer may reschedule once at no cost. If Customer cancels, the deposit is forfeited.
- Less than 24 hours before the Service Date, or no-show: Customer forfeits the deposit. Rescheduling requires a new deposit.
By Expedited Services
We may reschedule the Services in the event of weather, equipment failure, illness, staffing shortage, or other operational reasons. We will provide as much advance notice as possible. If we cancel and are unable to provide a mutually acceptable alternative date within fourteen (14) days, we will refund any deposit paid in full. Beyond a refund of amounts paid, we are not liable for any costs Customer incurs as a result of a rescheduled or cancelled Service Date (see Section 13).
Late Arrival by Customer
If Customer is not present or accessible at the Service Address within thirty (30) minutes of the Crew's arrival within the scheduled arrival window, the appointment may be treated as a no-show and Customer's deposit forfeited.
06 Customer Responsibilities
Customer agrees to:
- Provide accurate and complete information at Booking and respond promptly to confirmation messages;
- Ensure that an adult (18 years or older) authorized to make decisions about the Services is present at the Service Address throughout performance;
- Provide clear, safe, and lawful access to the Service Address, including parking suitable for our vehicle and unobstructed pathways inside the premises;
- Secure pets, children, and valuables in a separate area during performance;
- Disclose all known or reasonably suspected hazards at the Service Address, including (without limitation) the location of electrical wiring, plumbing, gas lines, HVAC ducts, structural concerns, mold, asbestos, lead paint, biohazards, pest infestation, or any condition that could pose a safety risk to the Crew or to Customer's property;
- Obtain any permits, building manager approvals, HOA approvals, certificates of insurance, or other authorizations required for the Services to be performed at the Service Address;
- Identify items of extraordinary value (over $500 per item) prior to the Service Date so they may be specially handled or excluded;
- Pay all amounts due in accordance with Section 4.
Customer warrants that Customer either owns the Goods being moved or installed, or is authorized by the owner to engage Expedited Services to handle them.
07 Moving Services
Scope
Moving Services may include packing, loading, transportation, unloading, and basic furniture assembly or disassembly as agreed. Standard Moving Services include furniture padding and shrink-wrap protection, dollies and basic equipment, and travel within our standard service area.
Released Value Protection (Default Coverage)
Unless Customer purchases supplemental coverage in writing, Moving Services are provided under released value protection, which is the default minimum coverage permitted under applicable household goods regulations. Released value protection limits our liability for loss of or damage to Goods to sixty cents ($0.60) per pound per article, regardless of the article's actual value.
Example. A 50-pound television that is damaged would be covered up to 50 × $0.60 = $30.00 under released value protection, regardless of the television's purchase price or replacement cost. Customers who wish to obtain higher coverage should arrange supplemental moving insurance through a third-party provider before the Service Date.
Long-Distance and Interstate Moves
Moves crossing state lines may be subject to federal household goods regulations administered by the Federal Motor Carrier Safety Administration (FMCSA). Where applicable, separate written agreements and disclosures will be provided.
Packed By Owner (PBO)
Items packed by Customer (rather than by Crew) are accepted "PBO." We are not liable for damage to PBO items unless the damage results from external mishandling that is clearly attributable to the Crew (e.g., crushed box, visible drop damage). Internal damage from improper packing is excluded.
Stairs, Long Carries, and Difficult Access
Stair surcharges, long-carry surcharges, and shuttle/transfer surcharges may apply where access conditions exceed standard expectations. Where reasonably practical, the Crew will provide notice of any applicable surcharge before performing the affected work.
Delays in Transit
We will use reasonable efforts to deliver Goods on the Service Date. However, delivery times are estimates only. We are not liable for delays caused by traffic, weather, mechanical issues, road closures, or any cause beyond our reasonable control (see Section 18).
08 TV Mounting Services
Scope
TV Mounting Services include securing a TV to a wall using an appropriate mount, leveling the installation, and (where selected) cable management or in-wall wire concealment. Add-on services such as soundbar mounting and full A/V setup are subject to additional charges.
Wall Composition
Customer represents that the wall composition described at Booking is accurate. Wall surcharges apply to brick, stone, concrete, and other non-drywall surfaces. If the actual wall composition differs from what was described, the price may be adjusted (Section 3) and the Crew may decline to proceed if the wall is not safely mountable.
Hidden Utilities and Concealed Conditions
Customer is responsible for disclosing the known or suspected location of any electrical wiring, plumbing, gas lines, ductwork, low-voltage cabling, or other utilities concealed within the wall. We use commercially reasonable detection methods (e.g., stud finders, voltage detectors) before drilling, but we cannot guarantee detection of all concealed conditions. Customer assumes the risk of damage to undisclosed concealed utilities.
Customer-Supplied Mounts and Hardware
If Customer elects to use Customer-Supplied Equipment, Customer is responsible for ensuring the mount, bracket, and hardware are appropriate for the TV size, weight, and wall type. We make no warranty regarding Customer-Supplied Equipment, and our liability for failures arising from Customer-Supplied Equipment is limited to the cost of labor performed.
Mounting Above Fireplaces and Specialty Locations
Mounting above fireplaces, on irregular surfaces, on retractable arms, on tile, or in other specialty locations may require additional hardware, time, or skill, and may carry additional limitations. We reserve the right to decline any installation we believe poses an unreasonable risk to person or property.
Workmanship
The Crew installs each TV using manufacturer-recommended methods (such as anchoring into wall studs or appropriate masonry anchors) and tests each installation before leaving the Service Address. Customer should not place additional weight on the TV after installation, and should not reposition the TV without consulting Expedited Services.
09 Service Warranty
Expedited Services warrants that the Services will be performed in a workmanlike manner consistent with prevailing industry standards in the Atlanta metro area. We provide the following limited workmanship warranties:
- TV Mounting: If a TV mounted by us using our hardware fails due to faulty installation within thirty (30) days of the Service Date — and the TV has not been repositioned, modified, or had additional weight added — we will, at our option, re-mount the TV at no additional charge or refund the cost of the mounting service. This warranty does not cover damage caused by misuse, accidental impact, building settling, wall failure, or Customer modification.
- Moving Services: Loss or damage claims must follow the procedure in Section 12. Coverage is limited as set forth in Section 7.
EXCEPT FOR THE LIMITED WARRANTIES STATED ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND ALL OTHER WARRANTIES (EXPRESS OR IMPLIED) ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW (SEE SECTION 14).
10 Items We Won't Transport
We do not transport, store, or handle the following items:
- Hazardous, flammable, explosive, or corrosive materials (gasoline, propane tanks, ammunition, fireworks, paint thinner, pool chemicals, batteries other than installed device batteries);
- Illegal substances, contraband, or stolen property;
- Live animals, plants, or perishable food;
- Cash, currency, precious metals, securities, or negotiable instruments;
- Firearms or weapons (except where pre-approved in writing and lawfully transported);
- Personal records that cannot be replaced (passports, original deeds, medical records, irreplaceable photographs) — Customer is encouraged to transport these personally;
- Items of extraordinary value (such as fine art, antiques, or jewelry over $500 in value) unless declared in writing prior to the Service Date and accepted by us in writing.
We may refuse, at any time, to transport or handle any item we reasonably believe falls within these categories or that poses a safety risk.
11 Insurance
Expedited Services maintains general liability insurance consistent with industry standards for service businesses of our size in Georgia. A certificate of insurance is available upon reasonable request. Our insurance does not function as cargo or contents insurance for Customer's Goods; coverage for loss of or damage to Goods is governed by Sections 7 and 13. Customer is encouraged to maintain renter's, homeowner's, or moving insurance for Goods of significant value.
12 Damage Claims
Inspection
Customer should inspect Goods and the Service Address upon completion of the Services and note any visible damage or missing items in writing before the Crew departs. Damage notations should be communicated to the Crew lead and confirmed by SMS, email, or signed acknowledgment.
Time Limits to File a Claim
- TV Mounting: Visible damage to the TV, mount, or wall must be reported within forty-eight (48) hours of the Service Date. Workmanship warranty claims (e.g., loosening, falling) must be reported within thirty (30) days.
- Moving Services: Damage to or loss of Goods must be reported within thirty (30) days of the Service Date. After thirty (30) days, claims are deemed waived.
How to Submit a Claim
Submit damage claims by email to claims@expeditedservicesllc.biz or by mail to the address in Section 22, including: (a) Customer name, Booking date, and Service Address; (b) a description of the damaged or missing item(s); (c) photos showing the damage; (d) proof of value (purchase receipt, appraisal, or comparable retail listing); and (e) the desired resolution.
Resolution
We will acknowledge receipt of claims within five (5) business days and provide a response within thirty (30) days. Resolution may include repair, replacement of like kind and quality, refund, or credit toward future Services, at our reasonable option. Acceptance of payment under a claim is in full satisfaction of the claim.
13 Limitation of Liability
The limitations in this Section 13 reflect the agreed allocation of risk between the parties and form a basis of the bargain. The limitations apply notwithstanding any failure of essential purpose of any limited remedy. Some jurisdictions do not allow certain limitations on liability; in those jurisdictions, the limitations apply to the fullest extent permitted by law.
Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence, or any liability that cannot be limited under applicable law.
14 Disclaimer of Warranties
15 Indemnification
By Customer. Customer agrees to indemnify, defend, and hold harmless Expedited Services and its members, employees, contractors, and agents from any third-party claim, loss, damage, or expense (including reasonable attorneys' fees) arising out of (a) Customer's breach of these Terms, (b) Customer's misrepresentation of facts at Booking or on-site, (c) Customer-Supplied Equipment, (d) undisclosed hazards or concealed conditions at the Service Address, or (e) personal injury or property damage caused by Customer's negligence or willful conduct.
By Expedited Services. Expedited Services agrees to indemnify, defend, and hold harmless Customer from any third-party claim, loss, damage, or expense arising out of personal injury or property damage caused by the gross negligence or willful misconduct of our Crew while performing the Services, subject in all cases to the limitations of liability in Section 13.
16 SMS Program Terms
Program name: Expedited Services LLC SMS Notifications.
Program description: By providing your phone number and consenting at Booking, you authorize Expedited Services to send SMS messages relating to your quote, appointment confirmations, dispatch updates, day-before reminders, post-service follow-ups, and review requests.
Message frequency: Message frequency varies based on your service activity.
Cost: Message and data rates may apply depending on your wireless carrier plan. Expedited Services does not charge for SMS messages.
Help and opt-out: Reply HELP for help. Reply STOP at any time to opt out of further SMS messages from this program. After replying STOP, you will receive a single confirmation that you have been unsubscribed; no further marketing or service messages will be sent unless you opt in again.
Carriers: Carriers (including AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages. SMS service is not guaranteed to be available on all carriers at all times.
Support contact: For SMS program questions, contact support@expeditedservicesllc.biz or (404) 706-3354.
Privacy: Your mobile information is handled in accordance with our Privacy Policy and is never shared with third parties or affiliates for marketing or promotional purposes.
17 Photos & Marketing
The Crew may take before-and-after photos of completed work (excluding identifiable persons and address details) for quality control, training, and marketing purposes (such as our website, Instagram, and Google reviews). Customer may opt out of marketing use by notifying us in writing before the Service Date or upon arrival of the Crew. Photos used for marketing will not include Customer's name, address, or other personally identifying information without Customer's express consent.
18 Force Majeure
Neither party is liable for any failure or delay in performing under these Terms (other than payment obligations) caused by events beyond reasonable control, including without limitation acts of God, severe weather, fire, flood, earthquake, pandemic, government action, civil unrest, war, terrorism, labor disputes, road closures, vehicle accidents not caused by our negligence, or utility failures. The affected party will use reasonable efforts to resume performance as soon as practicable.
19 Dispute Resolution
Informal Resolution First
Before initiating any formal proceeding, Customer agrees to first contact us in writing at support@expeditedservicesllc.biz with a description of the dispute and the requested resolution. We will attempt in good faith to resolve the dispute within thirty (30) days of receipt.
Small Claims Option
Either party may bring a qualifying individual dispute in the small claims court of competent jurisdiction in Fulton County, Georgia, in lieu of arbitration.
Binding Arbitration
Any dispute not resolved through informal resolution or small claims court shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in Fulton County, Georgia, or by telephone or video conference at the arbitrator's discretion. Judgment on the award may be entered in any court of competent jurisdiction.
Class Action Waiver
If any portion of this Section 19 is held unenforceable, the remaining portions remain in effect; if the class action waiver is held unenforceable as to a particular claim, that claim shall proceed in court rather than arbitration.
20 Governing Law & Venue
These Terms are governed by the laws of the State of Georgia, without regard to its conflict of laws principles. Subject to the dispute resolution provisions in Section 19, exclusive jurisdiction and venue for any court proceedings lie with the state and federal courts located in Fulton County, Georgia, and each party consents to such jurisdiction and venue.
21 General Provisions
Modifications
We may update these Terms from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of the Site or Services after a revision constitutes acceptance of the revised Terms. For Bookings already confirmed, the version of Terms in effect at the time of Booking will govern that Booking.
Assignment
Customer may not assign these Terms or any Booking without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
Entire Agreement
These Terms (together with the Privacy Policy, any Booking confirmation, and any signed agreement between the parties) constitute the entire agreement between Customer and Expedited Services regarding the Services and supersede all prior or contemporaneous communications.
Severability
If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to be enforceable while preserving the parties' intent.
No Waiver
Failure or delay in enforcing any provision is not a waiver of that provision or any other provision.
Independent Contractor
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.
Notices
Notices to Customer may be given by SMS, email, or to the Service Address. Notices to Expedited Services must be given to the contact information in Section 22.
22 Contact
Questions about these Terms or about the Services may be directed to: